Call Answering Service for Clinics.
Our dedicated team of receptionists and personal assistants specialise in Call Answering and Diary Management Services for Clinics.
As Clinic Call Answering Service and Clinic Diary Management experts our goal is to ensure the best quality of service for you and your patients. Whether you’re a sole practitioner or a larger clinic we can help you manage your diary in a professional, cost-effective manner.
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We started Clinic Answer to help healthcare practitioners focus on the things that matter, your patients. Your calls are always answered by highly trained medical PAs who become an integral part of your team. By ensuring your calls are always answered in a professional manner your patient list grows and your appointments slots filled. By using our specialist clinic call answering service you can focus solely on your patients and delivering treatments instead of following up on missed calls and new patient enquiries. Your Clinic Receptionists will know your schedule, treatments and costs including how you handle private medical insurance. We can even do the little things like directing a new patient to your clinic on the day of their appointment.
We’ve been answering calls on behalf of Clinics since 2000. Our experience tells us that no two Clinics are the same in how they’d like their calls to be answered. We develop a working relationship with you to the point our Clinic PAs feel like an extension of your own team.
Why Clinic Answer
No set up fee
Our service is free to set up. You only pay for the services you use.
Know your patients
Our system allows us to recognize return callers to help with that personal touch
We work with you
We take the time with your set up to deliver a tailored service for your clinic
Full Diary integration
We can fully integrate with whatever diary system you operate.
Reduce your overheads
Outsourced appointment booking is a cost effective addition to your business
Your calls are always answered in the UK by experienced medical PAs
Sign up now for our Clinic Call Answering Service today or get in touch for more information.
Healthcare receptionists Specialising
in Call Answering and Diary Management for Clinics.
We know that generic Diary Management services don’t adequately cater for the health sector and so we only employ specialist Virtual Clinic PAs to answer your calls. We offer our Diary Management and Call Answering Service for Clinics to the following sectors:
Frequently Asked Questions
Are you UK based?
Yes. All of our highly trained Virtual Clinic PAs are located in the UK and sit in one of our dedicated UK offices.
How do you answer my calls?
We answer calls in your Practice name as if we were your own clinic receptionist. This is entirely bespoke to your company and you can tailor the way we answer your calls. Think of our Virtual Clinic PAs as an extension of your own in-house team.
What diary management software do you use?
We pride ourselves on being the most flexible provider of Clinic Call Answering Services. We adapt to your requirements and will use whatever software you’d like to use to manage your diary including but not limited to: Cliniko, PPS, Outlook Calendar and Google calendar.
How do you calculate my monthly bill?
Your Clinic Call Answering or Diary Management plan has a certain number of inclusive minutes. Once you’ve used all your minutes you’ll pay a per minute rate for any additional minutes you use.
How quickly can the service be set up?
Your service can be set up in minutes. As soon as you sign up for the Clinic Call Answering or Diary Management service we will call you to discuss your requirements and to take all the information that we need to handle your calls correctly. You will then receive an email confirming that the service is available for use and advising you of your new telephone number. You can either divert calls to this number or you can give it out to people directly and advertise it on your website, business cards etc.
Can I get a local phone number for any location in the UK?
Yes, you can select any UK area code.
Can I have my calls forwarded?
Yes. If you’d prefer us to forward certain calls directly to you or a member of staff just let us know and we will configure your Clinic Call Answering service according to your requirements.
What happens out of hours?
You can either sign up for our out of hours service or just use our standard service which already includes a free voicemail to email service for out of hours calls.
I can't remember how many times I have recommended your services to others in our Industry who face similar challenges.
I thanked her, but it wouldn't be fair of me not to pass the feedback back to you!
Alliance Pharma / Opus Healthcare
I truly appreciated her patience with me as being nearly eighty I get very nervous on the phone . The samples have arrived very promptly as well. Again thank you so much.
Salisbury Sports Massage
It certainly took the pressure off and meant I didn't have to check my phone for messages all the time!