Telephone Answering and Diary Management Service for Optometrists.
Leave your diary in safe hands with experienced professionals
Telephone Answering and Diary Management Service for Optometrists.
Leave your diary in safe hands with experienced professionals
The UK’s Leading Diary Management Service for Optometrists
At Clinic Answer we are a team of dedicated Medical Receptionists specifically trained in assisting members of the healthcare sector in appointment booking for Optometrists.
Being a busy Optometrists you need to make sure you spend your time treating your patients without worrying about missing calls and new patient enquiries. Clinic Answer can help you by answering all the calls you can’t. Your team of dedicated PAs will answer all calls or only when your phone is engaged or unanswered.
Your Clinic Answer PAs will know the treatments and services you offer. We will know your available appointment times, cancellation policy, payment methods available at the clinic and even your parking arrangements and directions to your clinic.
How it works
We’ll answer calls in your Practice’s name sounding exactly like your own receptionist. We can have you set up with our Clinic Diary Management Service in minutes.
Your calls will only ever be answered by a small team of dedicated professionals who will get to know you by name. All our staff are based in the UK at our Edinburgh or Wokingham office so you can be rest assured your calls will always be answered in a professional manner and not by an overseas call centre.
We believe that the only way to provide a fully personalised Diary Management Service for Osteopaths is to have your calls answered by a small dedicated team of real people who fully understand the inner workings of your Practice.
Why Clinic Answer?
Full Diary integration
We fully integrate with whatever scheduling system you operate
Simplify appointment booking
Patients prefer to book appointments over the telephone as opposed to online
Use your current platform
We are fully trained in a suite of diary management for clinics packages
Round the clock access
Access you diary whenever you’d like when you’re on the move
Free up your day
Concentrate on your patients. Let us manage your diary
Add all of your staff
There’s no limit to the number of diaries we can manage for you
Frequently Asked Questions
Are you UK based?
Yes. All of our highly trained Virtual Clinic PAs are located in the UK and sit in one of our dedicated UK offices.
How do you answer my calls?
We answer calls in your Practice name as if we were your own clinic receptionist. This is entirely bespoke to your company and you can tailor the way we answer your calls. Think of our Virtual Clinic PAs as an extension of your own in house team.
What diary management software do you use?
We pride ourselves on being the most flexible provider of Clinic Call Answering Services. We adapt to your requirements and will use whatever software you’d like to use to manage your diary including but not limited to: Cliniko, PPS, Outlook Calendar and Google calendar.
How do you calculate my monthly bill?
Your Clinic Call Answering or Diary Management plan has a certain number of inclusive minutes. Once you’ve used all your minutes you’ll pay a per minute rate for any additional minutes you use.
How quickly can the service be set up?
Your service can be set up in minutes. As soon as you sign up for the Clinic Call Answering or Diary Management service we will call you to discuss your requirements and to take all the information that we need to handle your calls correctly. You will then receive an email confirming that the service is available for use and advising you of your new telephone number. You can either divert calls to this number or you can give it out to people directly and advertise it on your website, business cards etc.
Can I get a local phone number for any location in the UK?
Yes, you can select any UK area code.
Can I have my calls forwarded?
Yes. If you’d prefer us to forward certain calls directly to you or a member of staff just let us know and we will configure your Clinic Call Answering service according to your requirements.
What happens out of hours?
You can either sign up for our out of hours service or just use our standard service which already includes a free voicemail to email service for out of hours calls.
