Telephone Answering Specialists - We Are Part Of Your Team
Answering your telephone with a smile is key to giving the best possible impression to callers and it needs to be done right each time.
When you are not able to answer your calls you need Trust, Confidence and a Continuity of service from the people that do.
Out of Hours and 24/7 Virtual Reception Service
We Are Open And Available When You Need Us
Over the years we have seen the demand for clinic opening hours change and therefore we had to be flexible and have our different services available to suit your practice needs and also your patients.
Simply put, your Clinic Answer PAs are available when you need them. You have the following options to choose from:
- Weekdays : Monday to Friday 08:30hrs to 18:00hrs
- Saturdays : 09:00hrs to 16:00hrs
- 24/7/365 : All other times
Many practices choose our weekday and Saturday services but there are specific clinics which do need 24/7/365 (even just for specific times of the year). It's your choice and we will support your differing requirements each month without hesitation.
To chat further and ask any questions please feel free to call us anytime.
It is important we know how you work and how you want your service run when we answer your calls. Clinics in the same professional field may offer the same types of treatment BUT they may well offer different ways of booking in new and existing patients, use different diary systems, have different treatment prices and may be a sole practitioner or have multiple locations with many practitioners trained and qualified in different treatments.
Clinic Answer understand this and have the systems and trained staff in place to not only understand this but to work the processes you specifically need used depending on the calls we answer.
Your PAs understand how to answer your calls.
Your PAs know how to deal with your patients, new and existing.
Your PAs will know what treatments your practice offers.
Access and ability to use your online diary will be in place for real time updating.
Appointment reminders can be actioned by text or phone.
Oh, and also directions! New patients can feel challenged when trying to locate you for the first time. We have processes to always help them.
Get in touch
Arrange an demo
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Why Partner With Clinic Answer?
More Than A Message Taking Service
Free 30 Day Answering Service trial
Discuss the right package for you. Tell us a little about you and we’ll be in touch right away.
DR Abbi Lulsegged – Consultant Physician and Endocrinologist
“Clinic Answer literally rescued me when I needed an admin team to take over at short notice to run my busy practice. I knew the task would not be easy and I warned them but, they carefully assessed what was required and provided professional input. Within a relatively short time they had carefully mastered what was needed (tailored to how I wanted to run things) and implemented it.”
We wanted an answering service which was industry specific and could work as part of our team. Clinic Answer was able to offer a team of bright and friendly PAs to answer our calls. Our PAs were experienced with our diary system (Private Practice Software) so the integration of using our diary and booking appointments was simple. Clinic Answer is the perfect fit.
Thanks for your help with our business, I can’t think of anything I’d change!
East Vows Complementary Health
I’ve always found my PA’s to be very polite, friendly and helpful and even more importantly so have my clients! The PA’s make an excellent first impression on my customers – existing and potential. They are also very responsive to last minute requests and changes I sometimes have to make.
Nicky Sharp Osteopathy
I think my PAs do a great job always being a happy and helpful answering service. Very efficient getting messages through and filtering calls. I am extremely happy with the service my Clinic Answer team provide.
Polite, efficient service. All my patients report friendly, efficient manner when they call and speak to my PA’s. If there is ever a glitch on the service, which is rare and only ever occurs because we are all human beings after all, then Chris and the team and happy to hear the issues and resolve them immediately. Having used three other PA services before I can categorically state that Clinic Answer is the best.
Chichester Chiropractic Clinic
I used to spend at least 30 minutes every day calling patients, replying to messages and chasing up the messages that I had missed. Now Clinic Answer deal with all of this for me. My diary is fully managed, saving me time and allowing me to focus on treating my patients.
Gary L Ross Clinic
I think that you provide a very personal service that I trust and this is very valuable to me.